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Performing frequent backups is the best way to ensure the preservation of important data. See the instructions above to start updating your phone now!īacking up your smartphone’s data lets you keep your information even if something happens to your physical device.

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You will need to download each update individually until you are fully caught up.

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You can still enjoy the latest update, however, you will not be able to go directly from your current software to the latest one. NOTE: Don’t worry if your phone is more than one software version behind the most recent one. That is the software version your phone is currently running. Settings > About Phone > scroll to ‘ Build Number‘ and refer to the last 3 digits. Settings > About Phone > scroll to ‘ SW Version‘ and refer to the last 3 digits. Not sure which update version your Q Link phone is running? Q Link releases new updates all the time! Be sure to check back every now and then to ensure your phone is up-to-date and running the newest software.

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NOTE: This set of instructions will work with most ZTE phones. If you do not have either of these devices, refer to your phone’s User Manual for more information. Settings > System Updates > Update ZTE Software

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Updating your Q Link phone is the best way to enjoy the latest and greatest software available, and it’s absolutely free! See below to learn exactly how to check for the newest updates on your Q Link Phone. How do I get the latest software update on my Q Link phone? Q Link Wireless is not responsible for data breeches or irresponsible data use.

If you need to share personal information over a public wi-fi network, it is advisable to use a VPN. Criminals can intercept the data and use it for their own personal gain. You should never use a public hotspot to share your personal information with websites (such as credit card or banking information). Q Link Wireless currently does not offer ‘Hotspot for devices’ with our plans, but check back soon, as we are constantly improving our network and options! Security Concerns Related to Hotspots Check the My Mobile Account app to find FREE internet hotspots near you! (We also have a convenient list of participating locations here.)Ī Hotspot on a phone, however, is the ability to tether your other devices (laptops, phones, and tablets) to your phone’s data connection, allowing those devices to access the Internet. If you have the App permissions enabled for My Mobile Account App, we’ll auto-connect you to the nearest available Wi-Fi spot, saving you data & money. We presently have 10-million locations with FREE Wi-Fi available to our customers.

This is referred to as “Wi-Fi Offloading” or “Wi-Fi Auto-connect”, and can be turned on with the My Mobile Account app. Hotspots are access points where you can connect to FREE internet within our nationwide network. Hotspots (Wi-Fi Auto-connect) vs Hotspot (On a device)

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All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest! A Q Link Wireless has teamed up with these 50 sponsors to bring you FREE Wi-Fi hotspot connections in over 10 Million locations nationwide. What are your customer support hours? Do you have chat?Ĭustomer Service is available Monday-Friday, 8am-8pm, as well as Saturday and Sunday 9am-6pm, EST at 1-(855) 754-6543.Ĭhat support is available 7 days a week, Sunday through Saturday from 9am-6pm EST here. Give us a call at 1 (888) 505 – 7678 and we will connect you to an agent who can help resolve this issue for you. If you’ve completed each of these steps and your phone is still displaying an error message, it’s best to speak to our Tech Support team. Upgraded network! You can now surf, stream and use all your favorite apps at

Your phone will then restart and connect to our Once your ZTE software has reached B14, insert your new SIM Card into your phone and perform another Network Reset (see instructions above).

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Choose Reset Options > Then Reset Wi-Fi, mobile & Bluetooth.

And don’t worry! A Network Reset won’t delete any files stored on your phone. This will clear “junk files” and makes your phone run faster. Once you have successfully updated your ZTE software, you’ll need to perform a Network Reset. If an update is found, your phone will automatically

Then, tap System Update > Hit ZTE Update.

Now that you’ve found your build number, you can Will have to update your phone until it reaches version B14. Now, if your build ends between B06 & B11, you If your build ends in B14, your phone is running on

Scroll down to the bottom of the screen and check your build number.

Go to Settings > Scroll down & Tap System.

Let’s start by checking the current version of your ZTE